NORTHCREST MEN LLC is committed to providing a reliable and transparent shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with this Return and Refund Policy. Please read the following terms carefully before submitting a return request.
Return Period
Customers may submit a return request within 30 days of the delivery date. Requests submitted after this period may not be approved, except where otherwise required by applicable law.
To ensure smooth processing, please contact us via our customer service email within the return period and ship the item back according to the instructions provided by our customer service team.
Return Conditions
Items submitted for return must meet the following conditions:
The item remains unused, unwashed, and undamaged. The item, along with its original tags, packaging, and accessories, remains intact to the extent possible. The customer provides a valid order number or proof of purchase. The item matches the original order and has not sustained additional damage due to improper use by the customer.
Please contact us to verify if the item has quality issues, shipping damage, or significantly differs from the order. This policy does not unreasonably restrict any return rights granted by law.
Return Request Process
To initiate a return, please follow these steps:
Send an email to our customer service address, including your order number, the reason for the return, and the item(s) to be returned. Wait for customer service to confirm your request and provide return instructions and the applicable return address. Properly package the item according to the provided instructions and ship it back using a trackable shipping method where applicable. Once the item is returned, we will inspect its condition and process the refund request in accordance with this policy and applicable laws.
Items shipped back without prior contact and confirmation may not be promptly identified or processed; therefore, we recommend obtaining confirmation from customer service before shipping.
Return Address 1305 POND RD GROVE OK 74344
Please note: To avoid package loss or delivery to the wrong location, please confirm the complete return address with customer service before shipping the item back.
5. Return Shipping Costs Product Quality Issues: If the product has verified quality defects, shipping damage, or was shipped incorrectly, we will cover reasonable return shipping costs or provide an appropriate solution, depending on the specific circumstances and applicable laws. Returns Due to Personal Reasons: If a return is requested due to incorrect sizing, a change of mind, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs, unless the website has made a different commitment or applicable laws dictate otherwise. Delivery Errors: If the return is due to an incorrect item being shipped or other verified fulfillment errors, we will provide a reasonable resolution. 6. Refund Processing Time
Once we receive the returned item and complete the necessary inspections, we will typically initiate the refund process within 3 business days for eligible refund requests.
Refunds will be issued to the original payment method whenever possible. The actual time it takes for funds to appear in your account depends on the processing speed of your bank, card issuer, or payment service provider and may require additional business days.
If a refund request cannot be approved, we will explain the reason to the customer as soon as reasonably practicable.
Order Cancellation
If you wish to cancel your order, please contact us via our customer service email as soon as possible. We may be able to assist with cancellation if the order has not yet been processed or shipped; if the order has already been shipped, cancellation may not be possible, and the customer may apply for a return in accordance with this policy.
If the order meets the criteria for cancellation or a refund, we will process the relevant funds in accordance with applicable policies and laws.
Exchange Policy
If you need to exchange an item for a different size, color, or style, please contact customer service first to confirm stock availability and exchange arrangements. The feasibility of an exchange depends on product inventory, order status, and relevant processing conditions.
If an exchange cannot be arranged, we may suggest—based on the specific situation—that you return the item and place a new order.
Non-receipt of Refund
If you have not received a confirmed refund, please first check your original payment account or contact your card-issuing bank or payment service provider to verify the transaction status.
If the issue remains unresolved, please contact us via our customer service email and provide your order number and refund confirmation details so that we can investigate further. We will make reasonable efforts to assist with your request and provide clear, timely after-sales support.
Thank you for choosing NORTHCREST MEN LLC. We value feedback from every customer and are committed to continuously improving the quality of our products and services.
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